The entire team at Thompson Hills Animal Clinic is dedicated to helping your pet live a long, happy life. It is the intent of our staff to safeguard the health of our patients as well as the doctor’s liability. We keep with the best interest of patients, clients, and doctors adhering to state laws of Missouri and will take every step possible to ensure our patients receive the very best pharmaceutical products.

As of September 1st, due to several legal and medical liability issues as well as issues with doctor-patient confidentiality, we will no longer be able to provide fax, email, or telephoned prescriptions for medications that are not filled by our clinic pharmacy. Authorizing solicited prescription requests from outside pharmacies can introduce many different liabilities to our practice in the event a pharmacy provided the wrong medication or instructions for use.

We do respect the right of our clients to purchase their pet’s medications from the pharmacy of their choice. If you so choose to purchase your products from an outside source, we can provide a written prescription to be taken to the pharmacy of your choice by their preferred methods provided the following guidelines are met:

*It is unethical and unlawful to prescribe medications without a doctor/patient/client relationship*

  • The patient must be a current patient and must be examined for the condition requiring a prescription. A current patient is defined as one that has been physically examined in the last 12 months. Photos and videos do not replace an examination.
  • For all heartworm prescriptions, pet must have a current negative heartworm test. This test is required yearly.
    Some medications require follow-up appointments and/or lab work to help monitor the response and risks associated with the use of the medications.
  • Written prescriptions will be filled within 1-2 business days. Due to our appointment schedule, we will not be able to provide a script on the spot. It is the responsibility of the client to plan ahead so there is no lapse between dosing.
    Only 1 copy will be provided. We will not write a new prescription should you decide to change pharmacies. Clients must contact the original pharmacy to have them transfer any medications to a new pharmacy.
  • It is the client’s responsibility to make sure prescription is filled, labeled, shipped, and used correctly. We cannot be responsible if outside pharmacies send counterfeit or unauthorized products.

We understand this may be an inconvenience however, due to the high number of requests by online pharmacies that consume a large amount of staff time we will not be communicating with online/discount pharmacies. These requests require staff to review your pet’s records, a doctor to review and approve the request and prepare a written prescription. Unfortunately, we do not have the staffing to manage the constant interruption that online pharmacies place on our veterinary practice. We appreciate your cooperation and understanding.

Benefits of our pharmacy:

SAFETY: Our #1 priority is providing your pet with safe and effective medication. We take pride in being able to provide the very best in veterinary pharmaceuticals backed by manufacturer guarantees. We have a fully stocked in house dispensary and are also able to order compounded medications from either our certified and secure online pharmacy or a trusted veterinary pharmacy we are familiar with.

Convenience: We maintain a detailed record of your pets’ medical records which allows us full visibility into your pet’s preventative care so we can make appropriate recommendations to meet your needs. This allows us to be a little more flexible with exams and or testing requirements.

Savings and Guarantees: We offer rebates and coupons on products backed by manufacturer guarantees. This means the manufacturers will pay for treatments or product replacement should the need arise. You can only get these guarantees if these products are purchased through our clinic.

Knowledge: Our veterinarians and staff are trained on the proper use, safety, and benefits of veterinary medications. Retail pharmacists and pharmacy technicians are not trained in veterinary pharmacology. They are not able to explain which medications are safe to give together, which medications contain harmful ingredients, or which side effects to look for in your pet.

Below are some useful links:

https://vcahospitals.com/know-your-pet/cautions-associated-with-internet-pharmacies

https://www.pethealthnetwork.com/news-blogs/a-vets-life/buyer-beware-risks-ordering-prescription-drugs-pets-online

https://www.fda.gov/drugs/drug-supply-chain-integrity/internet-pharmacy-warning-letters